Privacy Policy — acehealthclinic.com

Last updated: February 6, 2026

Ace Health and Wellness Center (“Ace Health and Wellness Center,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit acehealthclinic.com (the “Site”), request an appointment, contact us, or use our online services.

This Privacy Policy applies to information collected through the Site and related online interactions. It does not replace or override any clinic notice(s) applicable to protected health information (“PHI”) under HIPAA, if applicable.

1) Who We Are and How to Contact Us

Clinic name

Ace Health and Wellness Center

Legal entity

ACE Health and Wellness Center PLLC

Address

14815 N Del Webb Blvd, Sun City, AZ 85351

Phone

(623) 248-1717

Fax

(623) 248-1688

Business hours

Mon–Thu 8:00 AM–5:00 PM; Fri 8:00 AM–2:00 PM; Sat–Sun Closed

2) Scope of This Privacy Policy and HIPAA Note

Ace Health and Wellness Center is a HIPAA-covered entity, information that qualifies as PHI is handled in accordance with HIPAA and our applicable patient privacy notices and processes. The Site also offers HIPAA-related patient forms (including authorizations to release information).

Operational guidance: Please do not submit PHI through general website forms. The Site’s contact/appointment pages indicate these forms are for general information only.

3) Information We Collect

A. Information you provide directly

We collect information you submit via the Site, including your name, phone number, email address, preferred appointment date/time, and any message you choose to include (for general information only).

B. Information collected automatically

When you access the Site, we may collect technical and usage information automatically, such as IP address, browser type, device type, operating system, pages visited, time spent, and referring URLs. This information is used for security, performance, and service improvement.

C. Patient Portal information

Information you enter in Patient Portal is processed under the portal provider’s terms and privacy practices and may be subject to additional authentication and security controls.

4) How We Use Information

We use information to support patient-facing service delivery and clinic operations, including to respond to inquiries, process appointment requests, confirm appointments by phone, deliver administrative messages, maintain Site security, prevent misuse, troubleshoot performance, and improve our services.

5) How We Share Information

A. Service providers

We may share information with vendors that support website, IT, and communications operations (e.g., hosting, security, form delivery). These providers are authorized to use information only as needed to provide services to us and are expected to protect it.

B. Patient Portal provider

If you use the Patient Portal linked from the Site, information is handled by the portal provider as part of delivering portal functionality.

C. Legal, compliance, and safety

We may disclose information as required by law, regulation, or legal process, or to protect the rights, safety, and security of our patients, staff, and operations.

D. Business transfers

If we undergo a merger, acquisition, reorganization, financing, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

We do not sell your personal information as a monetization strategy.

6) Forms and PHI Warning (High Priority)

The Site’s contact and appointment forms are intended for general information purposes and instruct users not to send personal health information (PHI) through these forms. For patient-specific matters, please use the Patient Portal or address them during your appointment.

7) Cookies and Similar Technologies

The Site may use cookies and similar technologies to enable core functionality, remember preferences, and improve performance and security. You can manage cookies through your browser settings. Blocking cookies may impact usability.

8) Telehealth

The Site describes telemedicine services and indicates telemedicine may be delivered using HIPAA-compliant video conferencing tools. Specific vendors may vary over time based on clinical and operational requirements.

9) Links to Third Parties

The Site may contain links to third-party services (including the Patient Portal). We are not responsible for the privacy practices of third-party websites or services. Please review their privacy policies before submitting information.

10) Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements, unless a longer retention period is required or permitted by law.

11) Your Rights and Choices

Depending on your state of residence, you may have rights to request access to, correction of, or deletion of certain personal information, subject to legal exceptions. To submit a request, contact us using the information in Section 1. We may require identity verification before processing certain requests.

12) Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information. However, no online system can be guaranteed 100% secure. Please avoid sending sensitive information through general web forms and use the Patient Portal when appropriate.

13) Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13 through the Site.

14) Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technology changes. Updates will be posted on this page with a revised “Last updated” date.